Contract of the software
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Where can I sign up for a software license?
You can sign up for a software license at our distributor nearest to you.
https://www.shimaseiki.com/company/network/ -
How long is the contract period?
The contract period is one (1) year. For the following year and thereafter, the contract will be automatically renewed unless you notify SHIMA SEIKI sixty (60) days prior to the contract expiration date to suspend the contract renewal.
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How do I know when my software license will start?
The start date of the software license is the contract start date as stated in the subscription information email sent to you by SHIMA SEIKI after your payment is completed.
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Can I specify a start date for using the software license when I first sign up?
You are able to specify your desired start date of the software license at the time of initial contract. However, the software license will not be activated on your specified start date, if SHIMA SEIKI is unable to confirm your payment of the license contract fee and running license fee no later than seven (7) days prior to your specified start date of the software license.
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What are the costs to sign up for a software license?
License contract fee and running license fees of the software/options are required per license to sign up for a software license.
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What is License Contract Fee?
License contract fee is required when signing up for a new or additional software license, excluding options, regardless of whether or not there is an existing software license contract. There is no need to pay this again when renewing your contract for the following years.
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What is Running License Fee?
Running license fee is an annual fee for use of the software license. In addition to the license contract fee, running license fee is required depending on the software, options, and license type you have signed up for. Running license fee is required annually at the time of contract renewal.
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How do I renew my software license?
Contract is automatically renewed for the following year and thereafter. SHIMA SEIKI will send you an invoice for the next year's annual running license fee upon renewal, and please complete your payment based on it no later than seven (7) days prior to the expiration date of your existing contract. If you do not wish to renew your contract, please notify SHIMA SEIKI no later than sixty (60) days prior to the expiration date of your existing contract that you do not wish to renew your contract.
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What happens if the running license fee for the next year is not paid in time no later than seven (7) days before the expiration date of existing software license (contract renewal date)?
The software license contract will be automatically terminated on the expiration date, and the software license will be suspended. In such a case, SHIMA SEIKI will not be liable for any direct or indirect damages incurred by the customer or any third party in connection with the suspension of the software license.
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What should I do if I do not wish to renew my software license?
Please notify SHIMA SEIKI no later than sixty (60) days prior to the expiration date of your contract that you wish to suspend renewing your contract for the following year. The software license subject to contract renewal suspension can be used until the expiration date of existing contract.
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Can I cancel the contract in the middle of the contract period?
The contract may not be cancelled in the middle of the contract period, and your paid running license fee will not be refunded regardless of whether or not the software is used.
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Will the license contract fee or running license fee be refunded at the end of the contract period or when I no longer use the software?
License contract fee or running license fee will not be refunded upon expiration of the software license contract, termination of the software license by SHIMA SEIKI, or in the event that the customer no longer use the software license for their own reasons.
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Can I just pay the running license fee and resume using the software, if I want to use the software again after the software license contract has expired?
It is not an ongoing contract, and you will need to pay both license contract fee and running license fee to restart using the software.
Contract of the option
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What are options?
These are optional extensions that can be added to the respective software. In addition to running license fee for the software, running license fee for the options are required for use. For more information, please contact your nearest SHIMA SEIKI distributor.
https://www.shimaseiki.com/company/network/ -
Can I cancel only the options during the contract period of the software license?
Options cannot be cancelled in the middle of the contract period of the software license.
Change of the software or license type
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Can I change the contract product to the other software or to the other license type?
It is possible to change your contract product as long as the products before and after the change are in the same product category (APEXFiz® Design or APEXFiz® PGM). You can change your contract product at any time during the contract period to meet your needs, regardless of when your contract is up for renewal.
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Can I keep the contract period of the software license I had before the change, if I change the software or the license type during the contract period?
You will be required to contract to the new software or license type for another one (1) year period from the time of the change.
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Do I have to pay another license contract fee, if I change the software or the license type?
You will be required to pay the difference between the license contract fees for the software or the license type before and after the change. However, if the license contract fee before the change is higher than that after the change, the difference in the license contract fee will not be refunded at the time of the change.
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Do I have to pay another running license fee, if I change the software or the license type?
You will be required to pay the annual running license fee for the software after the change. However, if the software or license type before the change has a remaining contract period, the remaining running license fee before the change, calculated on a monthly basis, can be applied to a part of annual running license fee after the change. The maximum amount of the remaining running license fee before the change that can be applied to the running license fee for the new software or license type after the change is limited to the annual running license fee of the software after the change. In addition, remaining license fees before the change may not be applied toward the additional license contract fee after the change, license contract fees or running license fees for new licenses, or running license fees for any other licenses you may have contracted.
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Will the remaining running license fee of the options before the change also be applied to the running license fee after the change?
If the software containing the options is changed to other software or license type, the remaining running license fees for the options before the change will not be applied to the running license fee for the software or options after the change.
We provide solutions for individual situations and needs.
Please feel free to consult us.